terms and conditions

Winter challenge 2025 – Terms & Conditions

Challenge Dates:

1 July – 31 July 2025

How to Get 30% Off one month of Your Weekly Membership:

To qualify for the discount, you must:

Complete at least 3 of the following activities during July:

Attend the required number of classes (see below)
Bring a friend for a casual class
Post about Change Yoga and Wellness on Facebook or Instagram and tag @changeyogaandwellness
Try a new instructor, a new class, or attend a class at our other studio
Take a post-class selfie and tag us on social media
Take a Polaroid photo at the studio and add it to our photo wall
Email a testimonial to info@changeyoga.com.au.

2. Meet the class attendance requirement based on your membership type:

1. Trial members: 4 classes during your 14-day trial
2. Weekly members: 12 classes between 1–31 July
3. Class pass or upfront members: 12 classes between 1–31 July

3. Eligibility for Upfront and Class Pass memberships:

1. If your Class Pass or Upfront Membership expires on or before 30 August 2025, you’re eligible for 30% off one month of weekly membership, as long as you complete 3 challenge activities. The discount will start after your current membership ends.
2. If your membership expires after 30 August, the discount can still be used, but your weekly membership will start on 1 September, and any remaining time on your current membership will be forfeited.

4. Submit your challenge entry:

Send one email to info@changeyoga.com.au anytime during July and include:

Screenshots of your social media posts
A photo of your Polaroid on the wall (if applicable)
Your testimonial (if submitting one)
The name of the friend you brought to class
The new teacher/class or studio you attended
The 30% discount applies to one month of weekly membership fees.

The Weekly unlimited Direct debit membershis – Commitment & No Commitment

Minimum Membership Term:
1. Weekly Unlimited Membership (Commitment) -Option 1:

The Weekly Unlimited Membership – option 1 has a minimum commitment of 26 weeks (equivalent to 26 payments). It cannot be cancelled or terminated for any reason during this initial period. If you choose to suspend your membership during the first 26 weeks, the minimum term will be extended by the length of the suspension. An exception may be made in the case of a medical condition that prevents you from participating in yoga. In such cases, early termination or extended suspension may be granted upon provision of a letter or medical certificate from a qualified GP stating that you are unfit to practise yoga.

Weekly Unlimited Membership (No Commitment) – Option 2:

The Weekly Unlimited Membership – No Commitment Option has no minimum term and may be cancelled at any time. To cancel, you must notify Change Yoga & Wellness via email at info@changeyoga.com.au. A minimum of seven (7) days notice is required for the cancellation to be processed. This membership is otherwise subject to all other terms and conditions outlined in this agreement.

Membership Start Date

Your Unlimited Membership begins on the start date selected at the time of purchase and will continue from that date in accordance with the terms of this agreement.

Membership Inclusions and Exclusions

This membership gives you unlimited access to scheduled in-studio classes. It does not include access to guest teacher classes, workshops, retreats, teacher training, the Change Yoga Channel (on-demand), or other special events.

Ongoing Membership and Termination

For Weekly Unlimited Membership – Commitment Option:

After the 26-week minimum term has ended, your membership will continue on an ongoing weekly basis until you notify Change Yoga & Wellness via email at info@changeyoga.com.au that you wish to cancel. A minimum of 14 days’ notice is required for the membership cancellation to be processed.

Membership Suspension

You can suspend your Unlimited Membership by emailing us at info@changeyoga.com.au or filling out the SUSPENSION FORM with the start and end dates of your suspension. Please make sure to send your request at least 3 business days before the suspension begins.

Suspensions must be for a minimum of one (1) week (weekly blocks only), and you can pause your membership for up to 12 weeks total within any 12-month period.

Payment Processing

Membership fees are charged weekly to your nominated credit card or bank account via our third-party billing provider, Mindbody.

Membership Fee Changes

From time to time, Change Yoga & Wellness may adjust the fees for the Weekly Unlimited Direct Debit Memberships. Any changes to pricing will be communicated via email or posted on our website at www.changeyoga.com.au. If there is a fee increase, it will take effect no sooner than 2 weeks after notice has been provided.

Payment Responsibility and Failed Transactions

It is your responsibility to ensure that there are sufficient funds available for each weekly auto-debit. If a payment fails due to insufficient funds, our payment system (Mindbody) will automatically retry the payment. If the second attempt is also unsuccessful, your account will show a negative balance for the amount owed. Change Yoga and Wellness will monitor declined payments and may charge the card on file to clear any outstanding balance.

Bank Fees

Change Yoga & Wellness is not responsible for any additional fees charged by your bank. These charges are governed by the terms and conditions between you and your financial institution.

Failed Payments

If a scheduled auto-debit cannot be processed for any reason, Change Yoga & Wellness may, at its discretion, attempt to process the payment again at any time after the original due date, once sufficient funds are available in your account.

Repeated Payment Failures

If two or more consecutive payments fail, Change Yoga & Wellness reserves the right to suspend or cancel your membership at its sole discretion.

Studio Access

Weekly unlimited direct debit memberships have access to scheduled classes at both Change Yoga & Wellness studios.

Third-Party Billing Terms

The terms and conditions of our third-party biller, Mindbody, form a binding part of your membership agreement. You can review the full Mindbody Consumer Agreement at https://co.mindbodyonline.com/legal/consumer-agreement. By purchasing an Unlimited Membership or attending any class using an Unlimited Membership, you are deemed to have accepted these Mindbody Terms.

Liability Waiver

Neither Change Yoga & Wellness, its owners, teachers or employees shall be nor be deemed to be responsible or liable (whether in contract, or in tort or under any statute whatsoever), for any injury, illness or mishap you may sustain arising from or out of, or in any way directly or indirectly connected with the Change Yoga & Wellness classes. You are to receive instruction in Change Yoga & Wellness Classes and theory only. You agree to not seek compensation from Change Yoga & Wellness, its owners, teachers or employees against all actions, suits, causes of action, proceedings, claims, costs, and expenses whatsoever in connection with or arising out of any such injury, illness or mishap.

Class Cancellation and No-Show Policy

If you need to cancel your class booking, please do so at least 2 hours before the class start time using MINDBODY only. Cancellations made by phone, email, social media, or any other method will not be accepted.

No-Show and Late Cancellation Fees:

Class Pass or Casual Visit Holders: If you do not attend or fail to cancel within the 2-hour window, your pass will be deducted as if you attended the class.
Unlimited Membership Holders (excluding 14-day trials): A non-negotiable $10 AUD No-Show Fee will be charged automatically to the card on file via MINDBODY.
If no valid card details are available, or if the charge is declined, your class bookings will be suspended until the fee is paid.
To avoid these fees, please remember to cancel your booking via MINDBODY with at least 2 hours’ notice. This allows waitlisted members the opportunity to attend.

Concession Memberships

Members holding a concession membership are subject to the same terms and conditions as the Option One: Weekly Direct Debit Membership – Commitment. The concession membership price will be as stated on our website at the time of purchase. To qualify for a concession membership, you must provide valid proof of eligibility such as a student card, health care card, or pension card prior to purchase.

Upfront Memberships (3, 6, 12, month unlimited passes) & Class Pass Memberships (8, 20, 50 visit passes) & Casual Visist terms & Terms COnditions.

Non-Refundable Purchases

All paid in full memberships are non-refundable, this includes casual visits, workshops, introductory offers, specials, 8, 10, 20 & 50 Visit Class Passes and 3, 6 and 12 months paid in full membership and on-demand monthly.

Membership Suspensions

Membership Suspensions are only available on Direct Debit memberships. Upfront Memberships and Class Pass memberships (paid-in-full memberships) are not eligible for suspension or extension. An exception may be made in the case of a medical condition that prevents you from participating in yoga. In such cases, extensions may be granted upon provision of a medical certificate from a qualified GP stating that you are unfit to practise yoga or Pilates. This is on a case by case basis.

Membership Start Date
1. Upfront Memberships (3, 6 & 12 month unlimited pass): Upfront memberships begins immediately upon purchase.
2. Class Pass Memberships (casual visit, 8, 20 & 50 visit classes passes): Class Pass Memberships activate on the date the first class is booked.
  
  4. Studio Access

Upfront and Class Pass Memberships gives access to the studio it was purchased from.

Liability Waiver

Class Cancellation and No-Show Policy

No-Show and Late Cancellation Fees:

Class Pass or Casual Visit Holders: If you do not attend or fail to cancel within the 2-hour window, your pass will be deducted as if you attended the class.
Unlimited Membership Holders (excluding 14-day trials): A non-negotiable $10 AUD No-Show Fee will be charged automatically to the card on file via MINDBODY.
If no valid card details are available, or if the charge is declined, your class bookings will be suspended until the fee is paid.
To avoid these fees, please remember to cancel your booking via MINDBODY with at least 2 hours’ notice. This allows waitlisted members the opportunity to attend.

Change Yoga Channel

Change Yoga Channel – Terms & Conditions

By subscribing to the Change Yoga Channel, you agree to the following terms:

Membership & Billing

The Change Yoga Channel is a separate online and on-demand video membership, priced at $7.50 per week.

Your subscription will be billed weekly via the payment method you provide at the time of sign-up.

This is a recurring payment and will continue until cancelled by you.

Cancellation Policy

You may cancel your subscription at any time through the Change Yoga Channel platform.

Cancellations take effect at the end of your current billing cycle. You will continue to have access until that time.

No refunds will be provided for partial weeks or unused access.

Access & Usage

Your subscription grants you unlimited access to our on-demand library of over 300 yoga, Pilates, and mindfulness videos.

This membership is for individual use only and is non-transferable.

Sharing your login details or streaming content for group use is not permitted.

Separate from Studio Memberships

The Change Yoga Channel is a standalone membership and is not included with any Change Yoga and Wellness in-studio membership or class pass.

Weekly, upfront, or class pass members do not automatically receive access to the Change Yoga Channel.

Content & Availability

We aim to maintain a diverse and regularly updated library of content. However, availability of specific videos or classes may change without notice.

All content is the intellectual property of Change Yoga and Wellness (Home of Wellness Pty Ltd) and may not be copied, reproduced, or redistributed without permission.

Health Disclaimer

Participation in online classes is at your own risk. Please consult your healthcare provider before starting any new fitness or movement program.

Change Yoga and Wellness is not liable for any injury or harm sustained while using the Change Yoga Channel.

2025